Support

How do I get alerts on an iPhone?

Scan the QR code at the counter with the iPhone Camera. A card appears: tap Open. Our App Clip opens on your order, with no download or sign-up, and it can alert you for up to 8 hours without asking for permission.

You can then lock your phone: the alert arrives with a sound, and your order also shows on the lock screen.

If a web page opens instead (for example because you scanned from inside Instagram or WhatsApp), scan again with the Camera app, or keep the page open.

How do I get alerts on Android?

Scan the QR code with your camera or Google Lens. Our page opens on your order. Tap Turn on notifications, then Allow.

You can then lock your phone: the alert arrives with a sound and vibration.

Why must the page stay open when notifications are off?

Without notifications, only the open page can alert you. This happens when notifications are off, when the page opened inside another app (such as Instagram or WhatsApp), or on phones that can't receive web notifications.

Keep the page open and the screen on: when your order is ready, it plays a sound and flashes. If you don't respond, the staff will call your number.

What if my order number isn't accepted?

• Check the number printed on your receipt and type it exactly, without the # sign. Arabic and English digits both work.
• Make sure you scanned the poster of the venue where you ordered.
• If the page says the order is already linked, it was joined with the QR code at the counter. Ask the staff to show the QR code again, and scan it.
• If the order is closed, it was already collected, cancelled or expired. Ask the staff.
• If it says there were too many attempts, wait a minute and try again.

I didn't get an alert. Why?

Check that your phone's sound is on and that a Focus mode or Do Not Disturb isn't blocking alerts. The staff can see when an alert may not have reached you, and they will call your number.

Do I need an account, or to pay?

No. There is no sign-up, the service is free for guests, and we don't ask for your name or phone number. Details are in our privacy policy.

Contact us

Email support@alertak.com. If your question is about an order, include the venue's name and the order number.

Venues can use the same address for help with the order board.